Our Vision

We facilitate South Australia's strong, effective and sustainable growth by:

• identifying and promoting our state's competitive advantages
• driving local, national and international investment
• increasing, diversifying and facilitating the export of our goods and services
• creating a planning and development environment that allows people and businesses to thrive; and
• fostering a culture of good design in the built environment.

Our Values

• Service - Proudly serve the community and Government of South Australia.
• Professionalism - Strive for excellence.
• Trust - Have confidence in the ability of others.
• Respect - Value every individual.
• Collaboration and engagement - Create solutions together.
• Honesty and integrity - Act truthfully, consistently, and fairly.
• Courage and tenacity - Never give up.
• Sustainability - Work to get the best results for current and future generations of South Australians.

Our functions, objectives and deliverables

Invest SA We drive economic growth by supporting business investment and taking South Australia's competitive strengths to the world.

Trade We help South Australian businesses achieve their export goals through our market development and TradeStart teams and programs.

International We promote our state internationally; we take South Australia's key messages and opportunities to the world.

Brand South Australia We establish Brand South Australia as the lead brand manager for the state, while working with partners to encourage local spending.

Planning and Land Use Services We oversee South Australia's planning system to create liveable and sustainable communities that enhance the lives of all South Australians.

We work with the community and practitioners to plan our state's towns and cities, including transport networks, recreation spaces and supporting infrastructure. With a focus on the future of South Australia, we want to unlock economic growth potential to ensure our state is the best place to live, work and play.

Office for Design and Architecture SA We promote the value of good design with the view that every new development has the potential to improve our quality of life, attract investment and reduce our impact on the environment.

Office of the Registrar-General We ensure the integrity of the land titles registry and provide regulatory oversight of the Service Provider (Land Services SA) and Electronic Lodgement Network Operators in South Australia.

Office of the Valuer-General We safeguard the interests of South Australians by ensuring the integrity and accuracy of statutory property valuations across the state.

Operations We are the heart of DTI. We provide the support that enables the work of others.

Agency objectives

Indicators

Performance

Investment

Drive local, national and international investment

Facilitate $750 million of investment into South Australia

Facilitated over $1 billion of investment into South Australia through Invest SA.

Secure 4,000 new jobs through Invest SA

Supported the creation of 881 new jobs through investment facilitation activities.

Trade

Increase, diversify and facilitate the export of our goods and services

Facilitate $50 million in trade outcomes for South Australia

Facilitated over $78 million in export outcomes for South Australian businesses.

Provide export services to 400 South Australian businesses

Provided export services to over 460 South Australian businesses.

Drive export growth and diversification

Implemented the China Re‑Engagement Support Package to help South Australia's wine sector re‑engage with China.

Led the wine recovery and expansion program, boosting exports to diversification markets by $300 million.

Provided grants that accelerated South Australian exports and attracted high impact investors through the Global Expansion Program and South Australian Landing Pad.

Secured a new partnership with Austrade for joint delivery of TradeStart export advisory services for 2024-2028.

International

Identify and promote our state's competitive advantages internationally

Deliver and support high level Ministerial and business missions

Supported over 300 South Australian businesses on 29 outbound business missions and hosted more than 200 international businesses on inbound business missions to South Australia.

Brand SA

Establish Brand South Australia as the lead brand manager for the state

Through Brand SA, ensure that the South Australian brand is nurtured, enhanced and promoted as a key asset of the South Australian community

Between July 2023 and June 2024, Brand SA processed 1,208 applications by businesses to use the State Brand. This took the total number of registered businesses to 9,587 as of 30 June 2024.

Brand SA worked across government, with key agencies including the South Australian Tourism Commission, Department of the Premier and Cabinet and StudyAdelaide on a research project to establish the state's key values and story. This involved over 100 interviews, 39 focus groups and online surveys. The results will inform the future direction of the State Brand as an asset in promoting South Australia and enhancing its appeal locally, nationally and internationally.

Brand SA

Deliver a buy local campaign to switch $1 in every $20 towards local products.

Through Brand SA, establish a buy-local campaign to encourage South Australian consumers to switch their spending toward local product and produce, driving awareness of benefits across people, economy, community and environment

In August 2023, Brand SA launched the Buy SA. For SA multi-channel campaign. Running across TV, radio, press, digital and social channels, this campaign asks businesses to use the State Brand, and consumers to look for it when shopping.

This campaign increased awareness of buy local benefits to 90 per cent among the South Australian population and led to an increase in shoppers actively seeking local products. Over two thirds of South Australians report they are more likely to buy local after seeing the campaign.

Planning and Land Use Services

Create a planning and development environment that allows people and businesses to thrive

Planning System Implementation Review

Considered and responded to the key recommendations of the Expert Panel, including consideration of changes to the Planning, Development and Infrastructure Act 2016, the associated Regulations and the Planning and Design Code.

Develop, investigate, and engage on six country regional plans and the Greater Adelaide Regional Plan

Continued development, investigation and engagement on six country regional plans and the Greater Adelaide Regional Plan.

Complete Code Amendments as required

Released the State-wide Bushfire Hazards Overlay Code Amendment for public consultation and progressed post-consultation updates in response to feedback received on the draft mapping and policy.

Released the first Design Standard and associated Code Amendment for public consultation and progressed post-consultation updates in response to feedback received on the draft mapping and policy.

Released the Tintinara Airfield Code Amendment for public consultation.

Released the Ancillary Accommodation Definitions Review Code Amendment for public consultation and early commencement.

Finalised preparation of a Future Living Code Amendment that will provide for alternative housing solutions in historic and character neighbourhoods for public consultation.

Progressed drafting of the State‑wide Flooding Hazards Code Amendments for public consultation.

Progressed investigations for further reform of the Site Contamination Assessment Scheme.

Initiated and progressed investigations to inform the Sellicks Beach, Concordia, Accommodation Diversity and Interface Management Code Amendments.

Progressed the implementation of the National Construction Code 2022 with new provisions for liveability and energy efficiency to be adopted on 1 October 2024 following discussions and agreed exemptions with industry stakeholders.

Develop a comprehensive land supply dashboard

Developed and published a comprehensive land supply dashboard on the PlanSA website to deliver a range of real time information about key residential developments across the state.

Office for Design and Architecture SA

Foster a culture of good design in the built environment

Provide expert and independent design advice

Supported the Department for Health and Wellbeing through the provision of strategic design advice on key projects including the new Women's and Children's Hospital, Flinders Medical Centre redevelopment, several mental health facilities at major hospitals, Mount Barker District Soldiers' Memorial Hospital and the SA Ambulance Service's new ambulance headquarters.

Provided design advice to the State Commission Assessment Panel for 50 significant development projects and reviewed private and public sector developments in excess of $1.8 billion in value.

Provided design advice to assist the Department for Infrastructure and Transport with the successful completion of Linear Coast Park Path stage one shared-use pathway between Semaphore Park and West Lakes Shore.

Establish sustainable greening opportunities

Delivered green infrastructure commitments on major infrastructure projects, including the Main South Road Duplication  Stage 1 and Victor Harbor Road Duplication as part of the Fleurieu Connections Project, North‑South Corridor  Northern Connector and Fullarton and Cross Roads Intersection Upgrade, through an increase in urban tree canopy and the implementation of water and biodiversity sensitive urban design strategies.

Office of the Registrar-General

To ensure the integrity of the land titles registry and provide regulatory oversight of the Service Provider (Land Services SA) and Electronic Lodgement Network Operators in South Australia

Collaborate with Land Services SA in deploying the new Digital Plan Lodgement System by the second quarter of 2024

Collaborated with Land Services SA to deploy a new Digital Plan Lodgement System.

Collaborate with Consumer and Business Services in the assessment of recommendations emanating from the Form 1 Review and where applicable developing a phased implementation approach

Collaborated with Consumer and Business Services to assess recommendations arising from the Form 1 Review. Minor updates to the Form 1 and related Property Interest Report, addressing industry and stakeholder feedback are planned to be introduced in the second half of 2024.

Operationalise NECDS Ltd to hold, curate and manage the national electronic conveyancing data standards

Continued work towards operationalising NECDS Ltd to hold, curate and manage the national electronic conveyancing data standards.

Office of the Valuer-General

Safeguard the interests of South Australians by ensuring the integrity and accuracy of Property Valuations

Support the remaining site value rating councils to enable a smooth transition to capital value ratings for the 2024-25 financial year

Delivered support to the remaining site value rating councils (City of Port Lincoln, City of Whyalla and District Council of Tumby Bay) in their transition to the use of capital value for rates for the 2024-25 financial year. This now completes Local Government Reform initiatives requiring all councils to utilise capital value by 2024-25.

Develop and commence a new strategic plan

Commenced a new three-year strategic plan.

Develop the next digitisation reform initiatives, specific to valuation and data technologies, both independently and in conjunction with the service provider

Implemented digital workflow and enquiry initiatives and continued digitisation reform initiatives in conjunction with the service provider, Land Services SA.

Program name

Performance

Graduates, Trainees and Interns

The department recruited two graduates, one trainee and one intern during 2023-24.

Performance management and development system

Performance

Performance Development Planning

Continued to monitor and support employees to engage in regular and meaningful performance development conversations to discuss and celebrate progress, achievements and development goals.

Leadership Development

Provided opportunities for leaders to participate in workshops, including those from the South Australian Leadership Academy. Employees engaged in programs such as:

Jawun Secondment

Aboriginal Frontline Leadership

Manager Essentials

Next Execs

Company Directors AICD

Transformational Leadership; and

Executive Excellence.

Sponsored four employees for the Governor's Leadership Program.

Program name

Performance

Injury and Workers Compensation Management

Adopted strategies to minimise the impact of work injured employees through early intervention, active case and claims management.

Consistently maintained a zero rate of significant injury, as benchmarked against the South Australian Public Sector.

Work Health and Safety performance measures, aligned with the South Australian Government's Work Health Safety and Injury Management Performance Measures have been achieved.

Wellbeing Program

Continued to offer a comprehensive wellbeing program, with a variety of activities and actions under each of the four pillars of Mind, Body, Connection and Purpose.

Provided 2024 Influenza Vaccination Programme, which saw 49 per cent of employees take up the offer of a voluntary vaccination.

Mentally Healthy Workplaces

Maintained two Employee Assistance Program providers with a wide range of online resources made available to workers and their families, in addition to a variety of delivery methods for counselling services.

Lunched the Mentally Healthy Workplaces Framework in October 2023 as part of Mental Health Month. The DTI Executive Leadership Team signed a commitment to building a culture of care and recognising and responding to mental health risk with the aim to preventing harm.

Six Mental Health First Aiders available across three sites as well as four Peer Support Officers.

Workplace injury claims

Current year 2023-24

Past year

2022-23

% Change (+ / -)

Total new workplace injury claims

1

0

+100%

Fatalities

0

0

0

Seriously injured workers*

0

0

0

Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)

0

0

0

Work health and safety regulations

Current year 2023-24

Past year

2022-23

% Change (+ / -)

Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)

0

0

0

Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)

0

0

0

Return to work costs**

Current year 2023-24

Past year

2022-23

% Change (+ / -)

Total gross workers compensation expenditure ($)

$6,549

$55,374

-88%

Income support payments  gross ($)

$0

$0

0

Executive classification

Number of executives

EXEC OF

1

EXEC OO

1

SAES 2

4

SAES 1

14

Statement of Comprehensive Income

2023-24 Budget

$000s

2023-24 Actual

$000s

Variation

$000s

Past year

2022-23 Actual

$000s

Total Income

188 465

208 148

19 683

182 673

Total Expenses

201 352

192 560

(8 792)

199 846

Net Result

(12 887)

15 588

28 475

(17 173)

Total Comprehensive Result

(12 887)

18 862

31 749

(17 173)

Statement of Financial Position

2023-24 Budget

$000s

2023-24 Actual

$000s

Variation

$000s

Past year

2022-23 Actual

$000s

Current assets

20 774

45 791

25 017

30 096

Non-current assets

348 155

357 561

9 406

343 960

Total assets

368 929

403 352

34 423

374 056

Current liabilities

18 218

29 605

11 387

18 168

Non-current liabilities

13 331

13 296

(35)

14 299

Total liabilities

31 549

42 901

11 352

32 467

Net assets

337 380

360 451

23 071

341 589

Equity

337 380

360 451

23 071

341 589

Consultancies

Purpose

$ Actual payment

All consultancies below $10,000 each - combined

Various

$24,928

Consultancies

Purpose

$ Actual payment

Anthony Love Journalist

Services provided to the South Australian Wine Ambassadors Program

$41,000

Infinity Ventures Pty Ltd

Overseas office representative services

$66,139

James Fisher Photography

Services provided for the China Re-Engagement program

$24,567

James Halliday Wine Writing

To generate awareness, interest and recognition for the South Australian Wine Ambassadors Club and its affiliated programs and to enhance the programs profile, credibility and authority

$10,750

Partridge Management

Provide advice and support to the Housing Roadmap project

$10,000

PSA Consulting (Australia)

Services provided for regional development planning

$66,140

Xfactor Developments

To work with Harvard University in the development of a potential partnership focusing on South Australia's world leading energy transition to renewables, and to develop innovation networks into Boston and New England, United States of America.

$16,250

Total

$ 234,846

Contractors

Purpose

$ Actual payment

All contractors below $10,000 each - combined

Various

$375,230

Contractors

Purpose

$ Actual payment

2 Acres Consulting Pty Ltd

To research and analyse the liveable housing project plan

$10,800

Advanced Demographic Modelling

To provide Statistical Area 1 (Small Area), Statistical Area 2 (Local Area) and Local Government Area population projections

$49,400

Aurecon Australasia Pty Ltd

Economic analysis and strategic land use services relating to Whyalla central development plan

$99,890

Aurecon Australasia Pty Ltd

To provide services related to the Greater Adelaide Regional Plan engagement reporting and analysis

$24,339

B Pragmatic Pty Ltd

To project manage the Health Data Consortium project

$35,601

Bailey Abbott Pty Ltd

To deliver a business correspondence workflow solution

$48,000

BDO Services Pty Ltd

To provide services in relation to cyber security

$23,350

BDO Services Pty Ltd

To evaluate cybersecurity posture with respect to the South Australian Cyber Security Framework

$21,050

BDO Services Pty Ltd

To provide a code amendment review

$12,778

BDO Services Pty Ltd

To provide auditing and financial services in relation to compliance matters

$126,318

BDO Services Pty Ltd

Supply of temporary agency staff during 2023-24

$37,200

Ben Green & Associates

To provide services on code amendments

$14,400

Chamonix IT Management

To provide PlanSA SharePoint architecture review

$65,248

Chamonix IT Management

To rebuild SharePoint architecture

$69,906

Chamonix IT Management

To provide a solution for a reporting platform that tracks Service Level Agreements for the PlanSA Service Desk

$38,145

Corporate Conversation Pty Ltd

Assist with creating and delivering promotional and related content for the Department

$188,126

Cushman & Wakefield Project

To provide project management service related to SA Water House accommodation

$10,080

Cybercx Pty Ltd

To provide security assessment service

$29,250

Cybercx Pty Ltd

Annual cyber security testing

$44,850

Cybercx Pty Ltd

To provide annual cyber penetration testing

$49,150

Data 3 Ltd

To review ICT Architecture

$87,675

Duck & Partners Pty Ltd T/A

To provide strategic advisory services in relation to the PLUS staff focus groups

$24,750

East West Accounting

Accounting Services for the Office of the Agent-General in London

$45,662

Ekistics Planning and Design

To provide services relating to Port Augusta master plan

$30,480

FESCO

Payroll Services for the Jinan Overseas Office

$93,492

Fircy Pty Ltd

Provide security technical details assurance for the DTI Amazon Web Services Landing Zone cloud environment including input into the BDO Kendall end of financial year attestation

$20,000

Fircy Pty Ltd

Migration of services

$30,000

Fluid Water Solutions

For Environment and Water Technology Business Delegation to India

$15,105

Fujitsu Australia Ltd

To provide services for the implementation of the ServiceNow Information Technology Service Management portal

$114,620

Fuller

For Buy Local Campaign - creative pitch

$10,000

Future Urban Pty Ltd

To provide an Obstacle Limitation Surfaces study for the Adelaide City Council

$30,000

FYFE Ptd Ltd

To provide professional consulting fees for geodetic survey

$266,950

Geoffrey London Architect P/L

To provide workshop and briefing session to ODASA - Urban Design review Panel

$21,813

Gerard Busch

ICT services for the Office of the Valuer-General as part of the process and improvement project

$44,625

Global South Pty Ltd

Professional services related to the Design Panel projects

$17,838

Grafton Create Pty Ltd

For media and video production services

$37,920

Hannan & Partners Pty Ltd

To provide services relating to cyber security

$100,000

Hays Specialist Recruitment

To provide recruitment service

$20,000

Hays Specialist Recruitment

Supply of temporary agency staff during 2023-24

$517,362

Holly Owen

To provide marketing and client development support

$35,025

Hudson Global Resources (Aust)

Supply of temporary agency staff during 2023-24

$11,845

Jensen Plus

For Greater Adelaide Regional Plan workshop

$49,808

John Bested & Associates

To provide provision, maintenance and co-ordination of survey marks, and geodetic network data

$261,000

JP Media

Engagement services for the regional planning program

$48,138

Kantar Public Australia

To provide brand market research

$82,500

Kantar Public Australia

To provide post campaign evaluation for the Buy SA for SA campaign

$23,480

Knight Frank Valuations (SA)

To provide valuation service to Office of the Valuer-General

$11,000

Knight Frank Valuations (SA)

Valuation services of P&D Fund land

$20,750

KPMG Financial Advisory

To provide valuation services for SAILIS system data

$49,600

KZN Group Pty Ltd

Develop new automated geospatial data system processing for the South Australian Property and Planning Atlas

$49,680

KZN Group Pty Ltd

To provide geospatial data lake data loading, curation and transformation for the Digital Regional Plans

$49,680

LAT studios Pty Ltd

To provide review session to ODASA design review panel

$23,812

Los Angeles Times Media Group

To cover news of South Australia Wine / Great Australian Bite Event

$30,051

Ludi Wang

To provide office accommodation in Jinan, China

$12,888

Madrane Pty Ltd

To deliver brand awareness and promotional amplification for 'Buy Local' program

$18,000

Mark Haycox Urban Design

To provide design review services for Office for Design and Architecture SA

$15,807

Maxima Training Group (Aust)

Supply of temporary agency staff during 2023-24

$12,925

Modis Staffing Pty Ltd

Supply of temporary agency staff during 2023-24

$172,900

Monkey Stack Pty Ltd

To provide development services for a virtual reality project

$166,636

Nation Creative Pty Ltd

To develop a visual identity for the new department

$20,000

Newberry Paterson Pty Ltd

To provide communication support for relocation

$13,750

Order Architects

To provide design review services for the River Torrens to Darlington project

$12,808

Outback Tastes of Australia

To provide product for the Tasting SA New Zealand Launch

$10,210

Partridge Management

To supply project management advice and support to the Housing, Infrastructure, Planning and Development Unit

$120,000

Paxus Australia Pty Ltd

Supply of temporary agency staff during 2023-24

$27,631

People Bank Australia Ltd

Supply of temporary agency staff during 2023-24

$49,394

Peter Mould Architect Pty Ltd

To provide services for the River Torrens to Darlington Urban design review panel

$35,419

Pitstop Marketing P/L

To provide services on the digital engagement strategy

$27,000

Planning Futures Pty Ltd

To provide code amendment support

$26,567

Pointdata Pty Ltd

To provide assessment to inform Greater Adelaide Regional Plan

$15,900

Procensol Australia Pty Ltd

Supply of temporary agency staff during 2023-24

$10,900

Randstad Pty Ltd

Supply of temporary agency staff during 2023-24

$496,508

Robert Hart & Co

To provide planning services to Planning and Land Use Services

$30,909

Roussos Recruitment

To provide recruitment services

$65,500

SA Health & Medical Research

To provide health translation for community involvement

$20,000

Sara Jane Consulting Pty Ltd

To provide media and communications services

$72,016

Showpony Advertising

For services relating to the Buy Local campaign

$387,800

Singapore Straits Wine Company

To provide product for 'South Australian Wine Escape - Unveiling the Region's Best Kept Secrets'

$15,000

SRG Partners Pty Ltd

To conduct a governance review of the Office of the Valuer-General

$95,000

Starthorizon

To provide design review service to Office for Design and Architecture SA

$19,140

Talent International (SA) P/L

Supply of temporary agency staff during 2023-24

$324,751

Thomson Planning Pty Ltd

Review Native Vegetation Assessment Report

$17,400

TSA Management Pty Ltd

To provide services relating to the greater Adelaide employment land strategy

$44,920

University of Adelaide

To conduct a review of the Real Property Act 1886

$80,000

University of SA

Apartment Design, Historic and Character Area Design and Demographics and Housing Choice projects

$42,500

Urban Mind

To provide professional services to engage with child and youth stakeholders in the Greater Adelaide Regional Plan

$22,850

Urban Mind

For the planning and delivery of regenerative futures labs and workshop series

$12,000

URPS

To review the heritage and character fact sheet

$16,773

URPS

To provide Greater Adelaide Regional Plan engagement reporting and analysis

$56,412

URPS

To review River Murray Flood Resilience Code Amendment

$11,502

Verity Design

To deliver a discussion support paper for the Greater Adelaide Regional Plan

$23,760

Versent Pty Ltd

To deliver a Digital Prototype for regional plans under the terms and conditions of the eProjects panel

$701,100

Versent Pty Ltd

To provide code review and assurance of Planning and Land Use Services and Land and Built Environment

$20,825

Vuram Australia Pty Ltd

To provide application development services to Planning and Land Use Services

$26,400

Wine Now Monthly

To provide project management services for a Taste of South Australia Wine reception in Hong Kong

$10,956

Total

$ 6,655,296

Category/nature of fraud

Number of instances

Timesheet review

1

Act or Regulation

Requirement

Land Tax Act 1936

In accordance with Section 8A of this Act, the Valuer-General has an annual requirement to produce the index by which the Land Tax threshold is adjusted and has an administrative obligation to publish that index annually in the Gazette.

Complaint categories

Sub-categories

Example

Number of Complaints

2023-24

Professional behaviour

Staff attitude

Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency

0

Professional behaviour

Staff competency

Failure to action service request; poorly informed decisions; incorrect or incomplete service provided

0

Professional behaviour

Staff knowledge

Lack of service specific knowledge; incomplete or out-of-date knowledge

0

Communication

Communication quality

Inadequate, delayed or absent communication with customer

9

Communication

Confidentiality

Customer's confidentiality or privacy not respected; information shared incorrectly

0

Service delivery

Systems/technology

System offline; inaccessible to customer; incorrect result/information provided; poor system design

7

Service delivery

Access to services

Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities

8

Service delivery

Process

Processing error; incorrect process used; delay in processing application; process not customer responsive

1

Policy

Policy application

Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given

5

Policy

Policy content

Policy content difficult to understand; policy unreasonable or disadvantages customer

0

Service quality

Information

Incorrect, incomplete, out-dated or inadequate information; not fit for purpose

0

Service quality

Access to information

Information difficult to understand, hard to find or difficult to use; not plain English

4

Service quality

Timeliness

Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met

1

Service quality

Safety

Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness

0

Service quality

Service responsiveness

Service design doesnt meet customer needs; poor service fit with customer expectations

0

No case to answer

No case to answer

Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate

1

Total

36

Additional Metrics

Total

Number of positive feedback comments

133

Number of negative feedback comments

36

Total number of feedback comments

169

% complaints resolved within policy timeframes (PLUS)

57%

DTI is committed to ensuring responsive and accessible information and advice. It

welcomes all feedback or suggestions by our stakeholders and the general public

to ensure we are continuing to provide a high level of service.

By nature of its operations, Planning and Land Use Services received 94 per cent of the formal complaints within DTI. In managing complaints within PLUS we ensure a response is provided within one hour (courtesy response) and within 24 hours a resolution outcome provided.

In 2023-24, all complaints received by PLUS, were provided a courtesy response within set timeframes, and 57 per cent received a resolution response within 24 hours.

Due to the complex nature of some complaints, input from various areas within PLUS was required to provide a well thought out response that met the customer's needs therefore requiring more than 24 hours.

We take on board complaint/feedback in relation to system enhancements and we consider complaint/feedback at regular system enhancement prioritisation meetings.

The Department for Trade and Investment is compliant with Premier and Cabinet Circular 039  complaint management in the South Australian public sector

Y

The Department for Trade and Investment has communicated the content of PC 039 and the agency's related complaints policies and procedures to employees.

Y